Privacy policy

Data controller

Responsible for the analysis and management of your personal data is:

Wellness Tech Labs International AB
Orgnr: 556947-7788
Adress: Djäknegatan 9, 211 35 Malmö, Sverige
Epost: hello@twiik.me

Definitioner i detta avtal:

Welltech Labs

This refers to the services based on a system from Welltech Labs (Wellness Tech Labs International AB). Twiik is an example of such a service. The system allows you to log in to multiple health applications with the same credentials and bring your data between these services. Login with such an account is available on multiple services and apps under different senders and trademarks (Gym, Coaches, PT, Health Providers, etc.) based on the same system from Well Tech Labs and also covered by these terms. The service from which you referred to these terms and conditions is subject to the above definition and these terms and conditions, and use Login by Account in the Service or equivalent solution from Well Tech Labs.

The service

The service from which you referred to these terms. For example, it may be an app from a gym, a PT or another health provider. Commonly, they are based on a platform from Welltech Labs, using a common login and data standard.


About this privacy policy

Your privacy and understanding of how your data is made available and used is important to Wellness Tech Labs International AB (hereinafter referred to as Welltech Labs ) which operates services such as Twiik, Twiik Coach or any other service associated with Welltech Lab's system. This Privacy Policy is designed to provide you with information about how we process your personal information when using the Service or systems associated with this platform.

As a result, the Service is an open and social service and therefore much of the information you enter into the service is often visible to others. For example, be that your compiled data, name and image are visible in top lists and challenges, your contact information and logged data are available to coaches and programmers you choose to connect to and your activity flow is visible to those who follow you or visit your profile. Much of this allows you to set and change under your profile settings.

Other Welltech Labs Web sites and services that do not contain a link to this Privacy Policy but contain a link to another Privacy Policy are covered by the Privacy Policy.

"Personal Data" is information about an identified or identifiable natural person.


Personal data processed when you create an account in the Service:

When you create an account in the Service, you are asked to enter your email address and select a username. Your username does not require a reference to your real name or person if you do not wish. Other tasks you are asked to register for your profile in the Service are usually optional if they are not required for a particular service to be technically delivered to you. (read more below about this).

Purpose and legal basis:

  1. Welltech Labs has a legitimate interest in maintaining the security of your account and being able to distinguish different user accounts and access to the right data for the right user. We therefore treat your email address because you use your email address and password to log in to your account. The legal basis for processing your e-mail address is based on the above-mentioned purpose.
  2. Welltech Labs also processes your e-mail address to send you important information about your Welltech Labs products, apps or accounts, such as important safety information or significant changes to this privacy policy. The username you provide is associated with your account profile and displayed to your contacts when you participate in challenges, top lists, groups and segments, and when you leave comments, etc. The legal basis for processing your e-mail address and your username for these purposes is the Service's legitimate interest in providing important security information or other information about the Service, Apps or Accounts, or significant changes to this Privacy Policy, and to allow you to interact with other users of the Service or Service Provider based on the Welltech Labs platform.
  3. If you consent to receiving marketing information from the Service, the Service will also process your e-mail address for the purpose of sending marketing information to you to the Service or Welltech Lab's related apps and services. The legal basis for processing your e-mail address for this purpose is your consent. You can resume your consent at any time by changing your settings to your account in the Service or through the link to unsubscribe at the bottom of our email with marketing or other mailings. The e-mail with marketing you receive from the Service is based on the settings you make on your account in the Service, the location indicated by your Internet Protocol (IP) address, the types of services, programs, or activities you have added in your account in the Service and Subscriptions associated with your account in the Service. The legal basis for processing this data for this purpose is the legitimate interest of the Service in reducing the amount of e-mail with marketing sent to each individual customer by selecting which customers receive a particular e-mail with marketing instead of sending all e-mail mail with marketing to all customers who have given their consent to receive e-mail with marketing.
  4. If you give your consent, the Service processes your email address for sending notifications to you (for example, when you participate in a challenge, receiving messages from friends or your coach when comments or interactions on your logged-in activities are provided, etc.). . The legal basis for processing your e-mail address for this purpose is your consent. You can resume your consent at any time by opting not to receive such notifications or notifications.
  5. The service also processes your email address to associate it with your account in the Service when communicating with our customer support staff. The legal basis for this processing is our legitimate interest in providing qualitative customer support.
  6. Coaches you have given access to your account and your profile can also access your contact and profile information. The same applies to gyms or companies and providers you actively connect to in the service. The legal basis for this is the legitimate interest of the Service and the individual coach to provide direct support and contact with affiliated customers.

More personal information being processed if you choose to enter them when you create an account in the Service:

You can add additional information to your profile, such as location, gender, date of birth, profile picture, length, description of yourself and weight.

Purpose and legal basis:

This information is used to calculate the calories you burn during an activity and to show your contacts information about yourself, if you wish. The legal basis for processing this information for these purposes is your consent. You can retrieve your consent by removing this information from your account profile.


Personal data processed when you log in to your account in Social Media Login (optional) service:

You can choose to log into your account in the Service with your social media login credentials (such as your credentials to Facebook). If you choose to do this, you will be prompted at the first login if you agree that the social media provider provides the Service with certain information, such as name, email address, profile picture, posts, comments and other information associated with your social media account. All this information is made available to the Social Media Service Provider due to the way in which social media logon configuration works. However, the only information that the Service retains and processes is your email address, time zone, gender and your name. Profile image is linked directly to the social media provider and is not saved at the Service.

If you do not want the social media provider to continue sharing your information with the Service, you can log in to your account in the Login Login Login to your account in the Service instead of your social media account login credentials. You can also remove the connection to the social media provider in your settings on your account in the Service.

Purpose and legal basis:

The service associates the email address provided by the social media provider with your account in the Service so that you can use your email address in the future to log in to your account in the Service if you no longer want to log in with your social credentials. media account. The legal basis for processing this information for this purpose is the Service's legitimate interest in providing you with an alternative login method and maintaining the security of your account.


Personuppgifter som behandlas när du väljer att överföra data eller aktiviteter med tillhörande data till Tjänsten:

You can choose to transfer activities (such as jogging, walking, weight training, cycling) to your account in the Service by manually entering it into your account in the Service manually on web pages or apps from Welltech Labs. You can also enter data from third-party services such as exercise apps and devices (such as Runkeeper, Garmin, FitBit, and Polar) and activity data (e.g., step, distance, pace, activity time, calories burned, pulse, GPS data) from your connected devices (such as activity bracelets, GPS bells, motion data from mobile phones) to your account in the Service. In this regard, this may be through a direct data connection to the third party service or direct manual upload of data / files created by third party services or devices.

If you choose to transfer data or activities to the Service, these are logged in to your account and are set to "show all" by default. This means that anyone who visits your profile can access the information you save on your account. You check whether others can view your activity data and what information you want to share by managing the privacy settings in your account in the Service.

Purpose and legal basis:

(a) The service processes your activity data - if you choose to transfer them to the Service - to enable you to analyze your activity data, view your round or motion patterns on maps, view your pulse-related data such as exercise load, keep track of your training goals and your combustion. If you live in the European Economic Area or in Switzerland, then the legal basis for this processing is your express consent, which you can resume at any time on your account in the Service.

(b) If you choose to transfer activity data (such as steps, distance, pace, activity time, calories burned, pulse, sleep, etc.) to your account in the Service, you will be able to get recommendations and motivation messages, information and links to articles and other programs that may be of interest to you based on your activity data, and a comparison of your activity data with aggregated activity data from others in the Service. If you live in the European Economic Area or in Switzerland, the legal basis for processing this data for this purpose is your express consent, which you can resume at any time on your account in the Service.


Personal data processed when looking for challenges or coaches:

When looking for challenges and coaches from your account in the Service, we may ask you for additional information, such as gender, length, weight, date of birth, activity level, conditions, interests, goals and times when you usually fall asleep and wake up or prefer perform planned tasks from the Service.

Purpose and legal basis:

This information is processed to give you better advice and tips on action plans, programs and coaches that can help you achieve your goals. The legal basis for processing this information for this purpose is your consent. You can resume your consent at any time by removing this information from your profile.


Personal Data Processed When You Use the Service or Other Services from Welltech Labs:

When you log in or use your account, we log data about this, such as the IP address used for login, the date and time of use of the account, crash / diagnostic logs, information about the type of platform used (mobile, web etc) as well as information about the browser type used

Purpose and legal basis:

We process this information to identify and correct errors or problems. The legal basis for processing this information for this purpose is the legitimate interest of the Service in addressing errors or problems and providing qualitative product support.


Personal data processed when communicating with the Service:

When you interact with our customer support staff via email, phone, online or in person, we collect personal information, such as name, postal address, phone number, email address and contact information and information about your use of Service Services and affiliated coaches, programs and challenges. We can also create event logs that are useful for diagnosing performance issues with the product or app and collecting information about support or service issues. In order to improve our customer service, we can also record and review conversations with customer support staff within the applicable laws and analyze the views we received through voluntary customer surveys. With your consent, our customer support staff can log in to your account in the Service, if applicable, to help you troubleshoot and resolve your issue. However, passwords are always encrypted and can not be read by either support staff or technicians.

Purpose and legal basis:

We use this information to provide customer and product support and to monitor the quality and types of customer and product support we provide to our customers. The legal basis for processing this information for these purposes is the legitimate interest of the Service in providing qualitative product support. The legal basis for logging in to your account in the Service - if applicable - to help you troubleshoot and resolve your issue is your consent, which you can recover.


Different categories of recipients of personal data

Other users of the Service:

Your activities and activity data associated with your account in the Service are set to "show all" by default. You can choose not to allow others to view your activities and activity data by changing the privacy settings of your account in the Service.

You can join groups and create contacts with other users of the Service. You can also choose to participate in challenges and leaderboards along with other users of the Service. When interacting with others in this way, you'll see your data regarding the challenge or top list (e.g., total number of steps during a challenge or top-level list) even if your privacy settings in your account in the Service are set to "private."

Coaches, programs, PT-online and their suppliers:

Via the Welltech Labs platform and in the Service, several third-party coaches can offer you services through the Service's mobile apps and web pages. These coaches are independent operators who conduct their own business and use only the Service as a marketplace and tool. If you connect to a coach, program or other coaching service, the sender of the service (Coach) will have access to your profile and the data you entered and add to your account as long as you are connected to the Coach. Your contact details, purchase history for that particular service and information about you as a buyer such as email, name, city, username, length, weight, goals, test values ??will be available to the coach. This also applies to the data you entered into the service before you joined the service / coach. Some of this data is available to the coach even after you finish your connection with the coach.

The legal basis for this is that affiliated coaches should be able to handle your mission satisfactorily, be able to assist with support and help, and also keep records for sales, repayment and accounting as well as offer suggestions for other services even after the user has terminated the service.

Challenges and Team Boost Company Challenges:

The services and challenges that use the Welltech Labs platform as a basis for collecting data about your exercise habits will compile your data and show in context for the challenges and competitions you have chosen to join. On these services, information like your total training for different periods accountability, eligibility, goals achieved based on challenge goals and other aggregated exercise data and trends. Even names, usernames and pictures, to the extent you entered these are shown in the list of participants and top lists. The information is often displayed on open web pages, where only the page URL is required to access the data.

The legal basis for processing and exposing this information is the legitimate interest of the Service in providing the challenging service and being able to account for the participants' results in an easy and accessible way and your consent by joining the challenge whose sole purpose is to create these summaries and lists. To withdraw this consent, you can choose to leave the challenge.

Content or function providers; other third party:

Sometimes we share or sell unidentified and aggregated activity data with or to companies that provide the Service and our customers with content or features in order to improve the quality of content or features they provide, and with or to other third parties for research or other purposes.

Third party providers of apps, platforms or services you ask The service share your data with:

If you choose to approve the Service to allow a third party, such as your healthcare provider, or an app, such as MyFitnessPal, Runkeeper or Garmin, to access your activity data in your account in the Service, we will share such data with third parties. We will not do this without your explicit consent. When prompting us to share data with third parties, this third party is responsible for how it handles your personal information and you should carefully review this third party's privacy policy. You may at any time choose to stop sharing data with the third party provider of apps, platforms, or services from within your account in the Service.

Other service providers:

The service uses third party cloud services such as Amazon and MailChimp, including e-mail. These services track the activities associated with this email, for example, if they were opened, if the recipients clicked links in the email and if purchases were made after clicking on those links. The service uses this data to analyze how much commitment our e-mail produces. The service uses third party service providers to help us better understand how the Web sites and apps of the Service are used, and for similar purposes.

Other issues:

The Service or Welltech Labs may disclose your personal information and data to other parties: (a) whether we have your consent expressly or through the approval of any other User Agreement; (b) If the Service or Welltech Labs is ordered to provide such information within the scope of police investigation or by a court order, court order, legal process or equivalent legal obligation; (c) in order to comply with and comply with our Terms of Service, Rules and Policies; (d) if deemed necessary to be able to take legal action or to defend us against claims or in criminal or civil disputes.

We may also transfer your personal information to an affiliated organization, affiliate or third party in the event of reorganization, joint, sale, joint venture, transfer, transfer or other divestment of all or part of the Service or Welltech Lab's operations, assets or shares, including - without limitation - in connection with bankruptcy or similar proceedings, provided that the organization to which we transfer personal data is not allowed to process your personal information in any way other than stated in this Privacy Policy without notifying you of this and, if so required by applicable laws, get your consent.


Transfers of personal data

The service and systems from Welltech Labs as a service are available in several countries globally. In order to offer our products, apps and services, we may need to transfer your personal information to other companies under or closely linked to the Welltech Labs brand in other countries. Personal data relating to persons residing in a country in the European Economic Area or in Switzerland is governed by Wellness Tech Labs AB International.

All Welltech Labs companies are required to comply with the privacy practices specified in this Privacy Policy.


Cookies and similar techniques

Website:

To help you analyze how you and other visitors navigate on Service Services such as websites and apps, aggregate aggregated site usage and response rates, diagnose issues with Service Servers, and manage sites linked to the Service, we collect, with third party analytics service providers Some information when you visit our site. This information includes IP address, device's geographic location, browser type, browser language, date and time of request, timing (s) for your / your visits, pageviews, and page elements (such as links) that you click. We can use cookies, pixel tags, web beacon, clear GIF, and other similar tools on our site or in our emails to help us collect and analyze such information. We use this information to provide better and more relevant content on our site, to identify and fix issues and to enhance your experience on our site.

If you do not want information collected with these techniques, there is an easy approach in most browsers that automatically reject many of them, or choose whether to reject or accept them.

If you are a resident of the European Union or any other jurisdiction where it is required that we obtain your consent to use cookies on our websites, you will be able to handle cookie settings on the websites except when special cookies are required to enable core features on the site, in which case You can not choose to disable these cookies.

Here are examples of third party providers of analysis and similar services that we currently use:

Analysis Services:

Google: Google Analytics is used to track site statistics, app statistics, and user demographics, interests, and behavior on websites and apps. We also use Google Search Console to better understand how our site visitors find our site and to improve our search engine optimization.

Crashlytics (Fabric; Crashlytics are used to help us better understand how the Service's apps are used to improve the user experience and identify and solve the root causes of the app crashing. The data is anonymous.

Fire Base; Used to track site statistics, app statistics, and users' demographics, interests, and behavior on websites and apps. The data is anonymous.

Facebook; If the user uses Facebook connection, Facebook will be able to follow the user's general navigation on the Service Web and usage opportunities in the Service's apps. Exactly what is logged is something that appears from Facebook's Terms of Service and Policies.

Program Performance Monitoring:

The service uses Amazon server systems. At Amazon, there are tools for analyzing and monitoring the performance of our complex ecosystem. It logs traffic, including IP address, which is necessary for detecting and diagnosing deviating errors and response times.


Children

Our websites and apps are not targeted at individuals under the age of 16. If it comes to our attention that we collect personal data about a child under the age of 16, we will take action on request to remove the information as soon as possible.


Updates to Privacy Policy

We may update this privacy policy when we add new services and apps as we expand our current offers and when technology and laws change. You can see when the Privacy Policy was last revised by checking the date at the text "Last Updated" at the top of this page. All changes will come into effect when we announce the revision of the Privacy Policy.

We will notify you if these changes are essential, and in case the applicable law requires, we will collect your consent. This message is provided by email or via the estimate of changes to the Service website and apps that link to our privacy policy.


Preservation of personal data

We keep your personal information as long as your account on the Service is considered active. In addition to this, you will find more information about your right to delete under "Your Rights".


Data Responsibilities and Data Protection Officer

The personal data collected by the Service are checked by Wellness Tech Labs International AB, at the address Djäkegatan 9, 211 35 Malmö.


Your rights

If you are a resident of the European Union, you are entitled to request the following from the Service in accordance with the Public Data Protection Ordinance; access to, and correction or deletion of your personal data, data portability, limitation of processing of your personal data, the right to object to the processing of your personal data and the right to file a complaint with a regulatory authority. If you reside outside the European Union, you may have similar rights under local laws.

If you wish to request access to, or rectification, portability or deletion of your personal information, or delete your account in the Service, please contact Welltech Labs at appsupport@twiik.me.

If you are a resident of the European Union and you wish to exercise your right to treatment limitations or your right to object to treatment, please contact

Welltech Labs,
ATT: GDPR-Ombud
Djäknegatan 9
211 35, Malmö

or by email appsupport@twiik.me